FAQ

Waterless car washing is a game-changer! Instead of using water, we spray a special solution that loosens dirt and grime, then wipe it away with a microfiber cloth. It’s eco-friendly, super convenient, and just as effective as traditional car washing. Plus, it’s safe for all car types! Whether you’re at home or work, we’ve got you covered. Want to keep your car looking fresh? You can schedule a wash as often as you like—weekly, monthly, or whenever it needs a little love!

Where can I get my car Refreshed? If you're within 30 minutes of Downtown Dallas, Refresh Mobile Detailing can get your car cleaned! Get it done at your House, Apartment, Work, and even inside a Personal Garage or Residential Parking Garage. How does Refresh wash and detail a car inside a garage? We're equipped and specialize in maxing out client convenience, so this means using compact, portable tools that allow us to wash in tight spaces like between cars and inside garages. Also, our waterless wash wont make a mess, at most it will look like someone spilled a bit of their water bottle. Are there any restrictions to where I can get my car washed? Occasionally there may be areas we are not allowed to wash. Rarely we are asked to leave, but property managers of parking garages or some office parks can ask us to leave or wash your vehicle else where. We try our best to form partnerships to give property managers a peace of mind with insurance and make it a risk-free while adding value to their property by allowing us to wash there.

Truck Beds are not included. As for Trunks, the only service that includes a trunk cleaning is the Interior Steam Clean. Any other interior cleaning does not include the trunk. Many of our clients either do not use their trunk or have it filled completely. So we do not include it in our pricing.

The Interior Only offers a vacuuming of cloth seats and a gentle leather cleaning & conditioner for leather seats. To have seats deep cleaned, we offer the Interior Steam Clean service which starts at 249 for sedans. Another option is to request an Add-On seat steam & shampooing for an additional $30 per seat. To request an Add-On contact us via text call or email. Email: HitRefreshDFW@Gmail.com Phone: 469 909 1151

If you’re more than 30 minutes from Downtown Dallas, don’t worry! We can check if there’s a friend or relative’s place closer to us where we can service your car. For areas within 30 minutes but only accessible via toll roads (like Frisco, TX), you can cover the toll fee (usually $3–$6), and we’ll happily come to you!

Payment is collected after the service is done so you have a chance to inspect. Our detailers will offer you a variety of payment options, in-person or via text, at the end of your service.

Are there possible Fees or Extra Charges? Fees and Extra Charges are possible, but our detailers will let you know as soon as possible if they're seeing a reason to charge a fee. This let's you consider if you'd like to proceed with service or only pay for what you received so far. For a full break down, see our "Terms of Service - Fees & Extra Charges." Why are there Fees and Extra Charges? Basically we charge a fee if it will take a significant amount of extra time and energy to get your vehicle cleaned than a usual client's vehicle. Any one of our fees can easily increase the time it will take to complete a detail by an hour and sometimes more. What can a Refresh Detailer request to charge a fee for? A fee can be charged for any of the following and multiple fees can be charged. - Pet Hair Removal $10 - $50 - Extra Dirty Fee (Outisde) $5-$20 - Extra Dirty Fee (Inside) $10-$50 - Trash Removal $5-$20 How is the price of the fee determined? Our Refresh Detailers will inspect and use their knowledge to estimate the amount of extra time and energy it will take to complete a detail. Typically, a client will receive a fee estimation in the form of a range, because the actual amount of time and energy may be less or more than our Refresh Detailer expects when the work actually begins. For example: Client has a thick layer of pet hair that is covering all carpets and floor mats. The Refresh Detailer will tell the client to expect a Pet Hair Removal Fee in the range of $30-$50.

Need to cancel? No problem! Just let us know at least 24 hours in advance to avoid our deposit policy. If you cancel or reschedule within 12 hours of your appointment, a $20 non-refundable deposit will be required for future bookings. This deposit goes toward your next service if you keep the appointment. Miss it again, and the deposit is forfeited. No-shows? Unfortunately, we’ll have to blacklist you from future bookings.